Survival

I did it. I survived my third iPhone launch. Technically it's the fourth I've been through, but one was missed due to Nana's passing and the NWM. Which I was totally okay with. Missing it, I mean, not Nana passing.

I have not left the office earlier than 8PM since Thursday night, and we close at 7. Thursday we had to set up for the launch and I was there until 8:30 or so. Friday I arrived at 7:15AM and didn't leave til 8PM, sprinting around like a crazy person and selling my heart out...it was actually invigorating.

Though try telling a normal looking woman with an iPhone-crazed look in her eye that, "Yes I know you've been waiting since 5AM, but we didn't get any gold iPhones and they are back ordered through November."

A person with good reflexes and street smarts needs to be prepared to duck in those situations. Never know what they might do.

Luckily the majority of people took the news with aplomb rather than screaming and either went with the "right now" option (Space Grey) or moved on. Only one or two screamed epithets and threatened to go to a different carrier.

I'm really not sure what the deal is with the gold ones. You put a case on the sucker and you can't see it anyways.

Yesterday was more hellish, because all the troubleshoots and bill questions that avoided coming in on Friday came in yesterday. I didn't get lunch until 6PM because the three hour waits that had existed on Friday perpetuated into yesterday and every time I went to the front to ask for a break I was met instead with, "So and so is the next customer, they've been waiting for an hour..." So I would race to the back room and scarf a cheese stick or a handful of goldfish crackers in between bouts of "okay, so which phone..." and "I'll go check on cases for you..."

All you can do with days like these is survive as best you can.

My back is killing me.

BUT I sold more phones than anyone in the store on Friday, with 6 new and 17 renewals. Second in the store for new, beat everyone out on renewals by about 7 devices, and was the only one to end the day with decent pull through, a metric that is calculated by how many new non-phone devices we sell versus new phone devices. I sold a home phone and an iPad of my six new lines, so my mix was right where they wanted it to be around 33%. Needless to say, it was nice to hear a few accolades yesterday before the shit hit the fan.

I promise, my next post will be less about phones and more about my life.

I got married, you know, and am now not technically kc anymore. I'm kb, but in light of the identity crisis of changing the name I've had for oh, almost 27 years, I'm gonna stick with kc. Husband still calls me that, so we'll go with it.

Ciao,
kc