Saturday, May 14, 2011

Coming Home

I'm coming home, coming home, tell the world that I'm coming home.

Not that I'm excited or anything. I'm ready for a break. I need a break. Sooooo bad. I had a psychotherapist customer the other day (she therapizes dreams) and we had a discussion about what my dreaming about selling phones meant.

"Your subconscious is calling you and you're trying to get rid of it by selling it. What do you suppose it's calling you about?" she asked.

I made a flippant remark of course, because no one really likes being therapist-ed in their place of business, but it got me thinking. It's saying I need a break, and I'm refusing to listen.

Yesterday, the ill-fated Friday the 13th, wasn't quite so bad as all that (I actually had a decent day numbers wise) except for one event right before I went to lunch. I had a guy return a phone.

Except I hadn't known he had returned the phone because the person who returned it didn't give me the courtesy heads-up. It's by no means a requirement, but it's just the right thing to do and we all do it. Unless of course you don't return the favor. So I wasn't able to ask him, "Hey, what's up? You spent an hour yesterday deciding this was the right phone for you, what's the deal?" and we could have avoided the whole situation.

Because what that other rep didn't know that I knew, was that his original phone had a blown speaker, so there had to be a hinky reason if he "just wanted to go back to his Blackberry."

And then the guy was back to re-buy the phone. He had received bad information from an asshat who had no business giving out that information in the first place. *Hand to face* The problem with re-purchasing the phone was that the gentleman in question had used an "early upgrade" and if you return the device you used the early upgrade for and don't just exchange it for something else, that early upgrade goes away and you have to wait until your actual upgrade date.

Sound confusing?

Don't worry, it is.

Bottom line was that what should have been a nice guy enjoying a nice 16GB white iPhone turned into a 3-ring circus where I lost a sale, got hit on my return ratio, he had to be on the phone for an hour with customer care to get his upgrade back, he ate $55, and I still ended up selling that nice guy an iPhone. Again. But we were out of the white ones. So he had to get a black one.

Oh well.

Just promise me, that if you have Verizon and someone tells you something that sounds too good to be true, run it by me first. Please. Because while I don't know everything, I have the tools to help you find out if it's true or not. And I would love to help you do that.

And sometimes it isn't too good to be true. Usually it is a really really good deal.

But then there's that one time it is.

The moral of the story is that from the bottom of my heart, I want your day to go smoothly. I don't want to see anyone have to deal with what my customer had to deal with yesterday. Part of it was that the right questions weren't asked, but they shouldn't have had to been asked in the first place. There were a number of places where someone should have said, "Hold up, wait a minute..." and it never happened.

I guess what I'm just trying to say is that I work for a fantastic company, but like the rest of the world, we have good days and bad days, smart people and not-so-smart people and you have to give us a little credit for being human — and I don't mind at all if you have a question. I'll do my best to answer it or direct you to someone who can.


Sunday, May 8, 2011

Dear Mommy

This post is for you.

1. You are the best mother a girl could ask for.

2. You care if I blog, you call me if I forget.

3. You laugh with me over the horror that are the new Necco Sweethearts (because really, chalk tastes so much better than soap and it's just a travesty that they changed their darned recipe).

4. You get so excited when sister and I come see you.

5. One of my favorite memories is us surprising you with her last summer and you crying with happiness to have us both at once because it was just the best surprise ever. (And we were super super sneaky and proud of ourselves that we had managed to surprise you, because somehow, you know everything...often even before we know it ourselves.)

6. (That's a mommy trick isn't it? Knowing everything?)

7. I love the way you sing pop songs as if you listen to them all the time. ("So what/I'm still a rock star/I've got my rock moves...")

8. I love that because of you, I've started making lasagna to take with me when I visit people who don't cook or I prepare it ahead of time when I'm gone for the weekend so that when I get back I don't have to cook.

9. Because of you, lasagna is inevitable.

10. I love that you have made me (in part, 'cause Dad helped too) the person I am today, because I really like her and I couldn't have done it without you.

11. I love it that I got it from my mama.

12. Happy Mother's Day, Mommy. I'll see you in a week.


Monday, May 2, 2011

A day of sun

Yesterday was gorgeous. It reminded me of San Luis Obispo with it's deep blue sky, 70+ degree weather and it's ability to sunburn formerly-unsunburnable people like me whom have been in the pale of winter so long that our skin has quite forgotten what the hell tan lines are.

Instead of cleaning the house in preparation for boyfriend's return (he was at a ski patroller conference...yes, they have those...all week) I decided it was too good a day to stay inside and did some spring planting (that in all honesty will probably just freeze in the next week, but It got me outside), read my book in the sun, opened every single window in my house, took a trip to Urgent Care with my dear friends Andy and Sara because Andy enjoyed the sun in the form of a really long run and had an allergic reaction to his protein drink mixed with the abundant, sunshiney pollen and the exhaustion from the heat and his 2 hour run - his eyes swelled nearly shut, puffy whites and all, we made the decision to see the doc than take a walk. And I finished off my day with a bike ride to Pilot Butte (1.5 miles from my house) a run UP Pilot Butte (1 mile up, 1 mile down) and making dinner for boyfriend upon his return.

It's supposed to rain today, which has put a decided damper on my former plans to ski and hike, as the sky is decidedly gloomy and the house still needs to be cleaned...